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WorkBridge Technologies Pvt Ltd

Terms & Conditions

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Terms & Conditions

Effective Date: January 1, 2025 | Last Updated: January 1, 2025

📋 1. Introduction

Welcome to WorkBridge Technologies Pvt Ltd, a Private Limited Company incorporated under the laws of India.

Platform Details:

  • Website: www.workbridge.com
  • Service: Freelancing marketplace platform
  • Jurisdiction: India only
  • Purpose: Connecting verified clients with qualified freelancers

By accessing or using our platform, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. These terms constitute a legally binding agreement between you and WorkBridge Technologies Pvt Ltd.

If you do not agree to these terms, you must immediately cease using our platform and services.

✅ 2. Eligibility & Account Registration

2.1 Verification Requirements

All users must complete comprehensive KYC (Know Your Customer) verification before accessing platform features:

Required Documents:
  • • Valid PAN (Permanent Account Number)
  • • Aadhaar Card verification
  • • Bank account details with proof
  • • Professional credentials (if applicable)
Account Benefits:
  • • Full platform access
  • • Secure payment processing
  • • Dispute resolution services
  • • Priority customer support

2.2 Account Responsibilities

  • • Users must provide accurate, complete, and up-to-date information during registration
  • • Only verified accounts (both clients and freelancers) are authorized to conduct transactions
  • • Users are responsible for maintaining the confidentiality of their account credentials
  • • Multiple accounts by the same individual or entity are strictly prohibited
  • • Users must immediately notify us of any unauthorized account access

⚠️ Important: Providing false or misleading information during registration may result in immediate account suspension and legal action.

💼 3. Use of the Platform

3.1 Platform Functionality

🏢 For Clients
  • • Post detailed project requirements
  • • Review freelancer profiles and portfolios
  • • Set project milestones and deadlines
  • • Fund projects through secure escrow
  • • Monitor project progress and deliverables
  • • Provide feedback and ratings
💻 For Freelancers
  • • Browse and bid on relevant projects
  • • Showcase skills and past work
  • • Accept project assignments
  • • Deliver work according to specifications
  • • Communicate with clients through platform
  • • Receive secure payments upon completion

3.2 Platform Role & Limitations

WorkBridge acts solely as an intermediary platform and:

  • • Does NOT act as an employer, employee, or contractor
  • • Does NOT guarantee project quality, completion, or success
  • • Is NOT responsible for the conduct of users on the platform
  • • Facilitates connections but does not control project outcomes

3.3 Prohibited Activities

  • • Circumventing platform payment systems
  • • Sharing personal contact information to avoid fees
  • • Posting fraudulent or misleading project descriptions
  • • Uploading copyrighted material without permission
  • • Engaging in harassment or inappropriate communication
  • • Creating fake reviews or manipulating ratings

💰 4. Payments & Escrow System

4.1 Escrow Process

Payment Flow:
1️⃣

Client Funds Project

2️⃣

Funds Held in Escrow

3️⃣

Work Delivered & Approved

4️⃣

Automated Payout to Freelancer

4.2 Payment Terms

  • • All payments are collected from clients before project commencement
  • • Funds are securely held in escrow until milestone completion or final delivery
  • • Automated payout APIs ensure quick fund release upon client approval
  • • Platform service fee is deducted before final payout to freelancers
  • • All transactions are processed through RBI-compliant payment gateways

4.3 Transaction Compliance

🏛️ RBI Compliance Standards:

  • • Average ticket size monitoring and reporting
  • • Automated transaction reconciliation
  • • Real-time fraud detection and prevention
  • • Secure payment processing through authorized channels
  • • Complete audit trail maintenance

⚖️ 5. Refund & Dispute Resolution Policy

5.1 Dispute Resolution Timeline

7-Day Structured Resolution Window:
Day 1-2

Dispute filing and initial review by our mediation team

Day 3-5

Evidence collection and stakeholder communication

Day 6-7

Final review and resolution decision announcement

5.2 Refund Eligibility

✅ Valid Refund Scenarios:
  • • Work not delivered as per specifications
  • • Freelancer abandoned project without notice
  • • Deliverables significantly below agreed quality
  • • Project timeline missed without valid reason
  • • Fraudulent activity by service provider
❌ Invalid Refund Requests:
  • • Change in client requirements post-acceptance
  • • Subjective dissatisfaction without valid grounds
  • • Disputes raised after 7-day completion window
  • • Client-caused project delays or scope changes
  • • Normal business disagreements

5.3 Final Decision Authority

WorkBridge Technologies Pvt Ltd's decision after dispute review is final and binding.All parties agree to accept our mediation outcome and waive rights to external legal proceedings related to platform disputes, except in cases involving fraud or criminal activity.

🔒 6. Fraud Prevention & Security Measures

6.1 AI-Driven Monitoring System

🤖
AI Detection
  • • Real-time behavior analysis
  • • Suspicious pattern recognition
  • • Automated risk scoring
  • • Proactive threat identification
👨‍💼
Manual Review
  • • Expert fraud analyst review
  • • High-risk transaction verification
  • • Account verification processes
  • • Escalated case investigation
📊
Real-time Logs
  • • Complete transaction tracking
  • • Automated reconciliation
  • • Audit trail maintenance
  • • Performance monitoring

6.2 Data Security & Hosting

☁️
AWS Cloud Infrastructure
  • • Enterprise-grade AWS hosting with 99.9% uptime guarantee
  • • End-to-end data encryption (AES-256) for all sensitive information
  • • Multi-factor authentication for administrative access
  • • Regular security audits and penetration testing
  • • Automated backup and disaster recovery protocols
  • • PCI DSS compliance for payment data handling

6.3 User Security Responsibilities

  • • Users must maintain strong, unique passwords and enable two-factor authentication
  • • Immediately report any suspicious account activity or unauthorized access
  • • Avoid sharing personal or financial information outside the platform
  • • Report fraudulent users or projects through our reporting system

📜 7. Compliance & Legal Framework

7.1 Regulatory Compliance

🏛️ RBI Compliance Framework:
Payment Processing:
  • • Authorized payment aggregator partnerships
  • • KYC-compliant transaction processing
  • • Anti-money laundering (AML) protocols
  • • Regular compliance audits and reporting
Financial Regulations:
  • • FEMA compliance for cross-border transactions
  • • GST registration and tax compliance
  • • Reserve Bank of India guidelines adherence
  • • Transparent fee structure disclosure

7.2 Legal Jurisdiction & Governing Law

  • • These Terms & Conditions are governed by the laws of India
  • • All disputes are subject to the exclusive jurisdiction of courts in [Your City], India
  • • Users agree to abide by Indian IT laws, including the Information Technology Act, 2000
  • • Compliance with Indian financial regulations and RBI guidelines is mandatory
  • • Data protection follows Indian Personal Data Protection Bill guidelines

7.3 Tax Responsibilities

📋 Important Tax Information:

  • • Users are responsible for their own tax obligations related to platform earnings
  • • WorkBridge will provide necessary transaction records for tax filing purposes
  • • TDS (Tax Deducted at Source) may apply as per Indian tax regulations
  • • Professional tax advice should be sought for complex tax situations

🛡️ 8. Limitation of Liability

8.1 Platform Liability Limitations

⚠️ WorkBridge is NOT liable for:
Project-Related Issues:
  • • Quality of work delivered by freelancers
  • • Project scope disagreements between parties
  • • Missed deadlines due to external factors
  • • Intellectual property disputes
  • • Professional misconduct by users
Technical & External:
  • • Third-party service provider failures
  • • Internet connectivity or technical issues
  • • Force majeure events beyond our control
  • • User device or software compatibility
  • • External website or service disruptions

8.2 Maximum Liability Cap

📊 Financial Liability Limitation: WorkBridge's maximum liability for any claim is limited to the amount currently held in escrow for the specific disputed project. This cap applies to all damages including direct, indirect, incidental, or consequential losses.

8.3 User Indemnification

Users agree to indemnify and hold harmless WorkBridge Technologies Pvt Ltd, its directors, employees, and affiliates from any claims, damages, or legal expenses arising from their use of the platform, violation of these terms, or infringement of third-party rights.

🚫 9. Account Termination Policy

9.1 Grounds for Account Termination

🚨 Fraudulent Activity
  • • Fake identity or credentials
  • • Payment fraud or chargebacks
  • • Manipulation of reviews/ratings
  • • Multiple account creation
  • • Money laundering activities
📋 Policy Violations
  • • Repeated Terms & Conditions breaches
  • • Circumventing platform fees
  • • Harassment or inappropriate conduct
  • • Sharing prohibited content
  • • Violation of intellectual property
⚖️ Legal Non-Compliance
  • • Failure to complete KYC verification
  • • Non-compliance with tax obligations
  • • Violation of Indian IT laws
  • • Refusal to cooperate in investigations
  • • Criminal activity involvement

9.2 Termination Process

1️⃣
Investigation

Thorough review of reported violations

2️⃣
Notice Period

48-hour notice (except emergency cases)

3️⃣
Account Suspension

Immediate access restriction

4️⃣
Data Retention

Legal compliance period storage

9.3 Post-Termination Rights & Obligations

  • • Pending Projects: Existing projects may continue with escrowed funds protected
  • • Payment Recovery: Users can claim legitimate outstanding payments within 30 days
  • • Data Access: Personal data can be requested within legal compliance periods
  • • Appeal Process: Users may appeal termination decisions within 15 days
  • • Platform Ban: Terminated users are permanently banned from creating new accounts

📞 10. Contact Information & Support

📧 Customer Support
Email Support:

support@workbridge.com

Response Time: Within 24 hours

Phone Support:

+91-9876543210

Available: Mon-Fri, 9 AM - 6 PM IST

🏢 Legal & Compliance
Legal Department:

legal@workbridge.com

For legal notices and compliance matters

Grievance Officer:

grievance@workbridge.com

For formal complaints and dispute escalation

🏢 Corporate Information

Company Name: WorkBridge Technologies Pvt Ltd

Registration: Private Limited Company (India)

Website: www.workbridge.com

Business Type: Freelancing Marketplace Platform

Jurisdiction: Republic of India

Terms Version: 1.0 (Effective January 1, 2025)

📋 Important: These Terms & Conditions may be updated periodically. Users will be notified of significant changes via email and platform notifications. Continued use of the platform after such modifications constitutes acceptance of the updated terms.

© 2025 WorkBridge Technologies Pvt Ltd. All rights reserved.

These Terms & Conditions are effective from January 1, 2025, and are governed by the laws of India.

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